How do you know if a Brisbane builder is worth trusting?
Four things separate the good ones from the rest, and you can check all four before you sign anything. Whether the business runs on systems or on one person's memory. Whether you hear from them without chasing. Whether they are carrying more jobs than they can watch. And what they do when something goes wrong, because on every build something does.
We were built around those four. Five stages supported by 47 detailed systems and around 500 individual tasks, so nothing depends on recall. A limited number of homes each year, around 10 depending on size, so I am personally across your job. Contact at least once every week, in writing. And a seven year structural guarantee, plus QBCC licence 15156763 you are welcome to verify yourself.
My standard is simple and I apply it to the parts you will never see. Do it right the first time, whether it is visible in the finished home or hidden in the frame.
The First To Arrive & The Last To Leave
Jay Mostyn, the founder and Director of Luxury Lifestyle Homes, has always had an uncommon work ethic. From pumping petrol to delivering newspapers he was working well before he was legally allowed to. With the determination to succeed and desire to deliver whatever was in front of him, putting in the hard yards was learnt very early on and became the normal way of life.
This continued throughout his Carpentry Apprenticeship. When the other tradesmen packed up and went home, Jay would stay back and lend a hand to anyone willing to keep working.
When asked why, he says, “I have a one-in-all-in mentality. If one suffers, we all suffer.” No wonder he’s such a good team leader, admired by staff and clients.
Compromise In Quality Is Simply Unnecessary & Unacceptable
Jay’s keen eye for detail compels him to do things the right way — first time – whether it’s seen (visible in your finished home) or unseen (hidden in the framework of your house).
“It breaks my heart when I see people building a house without knowing what they’re really getting. Everything may look okay at first, but so many people are devastated when the underlying problems start to show,” he laments.
That’s one of the reasons why Luxury Lifestyle Homes limits the number of homes we build each year. While other builders build hundreds of generic homes, we meticulously create only a limited number of distinctive designs each year for our discerning clients.
The Secret That Ensures Every Home Is Perfect
Building a home involves hundreds of steps. Each step needs to be carried out by a skilled tradesperson. And each step also needs to be organised and monitored by a skilled manager.
Jay remembers, “When I was an apprentice, everything was in my boss’s head. If he wasn’t around, nobody knew what was going on.” That drove Jay to become obsessed with systems. He has painstakingly developed a checklist for every aspect of his business. “It takes the stress off everyone – the builder, the team, and the client,” he says. “And it ensures everything goes smoothly and we deliver a perfect product every time.” You can learn more about the Luxury Lifestyle Homes process here.
What separates a great builder from the rest
Systems. Ask what happens on your job when the person running it is away. Ours is documented to the task, which is why the answer is that nothing stops.
Communication. You should never chase your builder for an update. Expect it in writing, at least once every week, including the parts you would rather not hear.
Financial stability. This is the one nobody discusses. A builder taking on every job available is a builder whose cash flow can become your unfinished house. We cap how many homes we build each year deliberately, and we would rather turn work away than carry more than we can watch.
Integrity. A good builder tells you what you actually need, even when that is a smaller contract for them. And when a problem appears, and on every build one does, they tell you promptly and fix it properly rather than hoping you do not notice until the warranty has run out.
What Sort Of Builder Are You Looking For?
If this sounds like the type of builder you’d like to know more about, we invite you to have a Free Consultation where we will answer your questions and share Jay’s 30+ years of experience. We look forward to helping you get the exact home you want – within budget and without stress.
Written by Jay Mostyn, founder and director of Luxury Lifestyle Homes. Jay is a qualified carpenter and licensed builder, QBCC licence 1133655, with 30+ years building custom homes across Brisbane and the Moreton Bay region.
Frequently Asked Questions
Why homeowners trust us
- QBCC licence 15156763. Verify us on the QBCC register.
- Member of Master Builders Queensland.
- Seven year structural guarantee on our workmanship.
- A limited number of homes each year, around 10 depending on size.
- Free redesign plus $1,000 off your contract if you do not love your concept plan.